Exchanges and Returns
Depending on availability, we are able to offer exchanges. If you wish to exchange your purchase, please first return your item for a refund and place a new order for the preferred one.
We hope you’ll like the purchased underwear, but if – for any reason – you don’t, you can always return them under conditions specified below.
Please note, that all shipping costs of the exchanged or returned items are at the client’s expense.
order to return the purchases underwear, please first inform us about your intention, sending an e-mail to info@rebelskinstore.com
Next, ship the unwanted items to our office address: Rebelskin, Orlat Lwowskich 12/15, 41-902 Bytom, Poland, tel: +48 608 033 003
Only items purchased from rebelskinstore.com will be accepted for return. For a refund of the item(s), less any shipping costs, returns must be postmarked within 14 days of the delivery date and must be unworn, unaltered, unwashed, and with all manufacturers tags and hygienic liners attached.
Your refund will be credited only after we have received your returned item and complied with all aspects of our return policy. You will be refunded the amount you paid for the goods as soon as possible, within 14 days.
If you choose a refund back to your PayPal account, your purchased items must be returned to our office. Once processed, your refund should be posted in your PayPal account within 24 hours of receiving the refund confirmation email.
All payments are return the same payment method as the one used for purchase of the goods.
Complaints
In the event of any physical defects of the goods, you are obliged to immediately inform us, sending an e-mail to: info@rebelskinstore.com. Please make sure you’re doing so not later than within 10 days from the moment of the discovery. We are obliged to respond to your demands within 14 days from the moment of reporting non-conformity of goods. No response means recognizing your claims as justified.
In case of non-conformity of goods with the contract, the goods should be immediately sent back to us, together with a damage protocol. Please state your expectations as for the way of dealing with your claim.
We can exchange the defective goods for other full-value goods, and if it is impossible (e.g. because of stock shortage), your money will be returned in the amount equal to product’s value. In this case it is also possible for you to claim a different product at the same price, instead of the product in question.
Please, consider we’re not responsible for the damages resulting to the transportation/shipping process. Our goods are shipped in our cardboard boxes and extra protected by the polymailers. Any complaints related to mechanical damages, occurred during transport, will only be investigated once you claimed a damage in accordance with with courier’s procedures.
